Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. It goes against our guidelines to offer incentives for reviews. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I would definitely recommend and will be a returning customer. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Absolutely fuming with this company. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Read Customer Service Reviews of footasylum.uk - Trustpilot Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. We often link to other websites, but we can't be responsible for their content. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I will always order with footasylum I am very happy with the service and products. That is great news that they arrived a day early!We hope to see you again very soon. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. They were dispatched quickly and delivered within a few days to Northern Ireland. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just noticed that the box they have sent them in isn't for the correct trainers. Extremely moody.I've never seen such self absorbed people. 27 Feb. At least 30% off in the . AVOID THIS COMPANY!!!! They were dispatched quickly and delivered within a few days to Northern Ireland. All in all, satisfied with my purchase and dealings with this shop. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. We are so glad to hear you are happy with the service. Hey MattThanks for taking the time to leave us a review. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Delivery to Australia was super cheap and very very fast! Perfect from start to finish. Round and round in circles. Stay ahead of the game with the latest trainers and clothing from Footasylum. Accurate And Undamaged Orders. | Read 8,321-8,340 Reviews out of 55,152 Please provide a valid proof of purchase. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. By using a. Thanks,Rebekah. Giving one star so I can leave this review. Price was unbelievable for what I got! They all fit perfectly. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Email never arrived so ended up going to a store on crutches to get a refund. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Tried to send Crocs back as they didnt fit my daughter. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. 3. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Next time it will be JD SPORTS for my next purchase. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Returning faulty goods to footasylum MoneySavingExpert Forum If you'd like to return your order, you can within 14 days of receipt. If this was my store, they would all be sacked. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. The range includes footwear, clothing and accessories for men, women and children. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. It goes against our guidelines to offer incentives for reviews. They were dispatched quickly and delivered within a few days to Northern Ireland. Just noticed that the box they have sent them in isn't for the correct trainers. This time, however, when I ordered, their courier choice was Yodel. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! * One or more of these files was not uploaded due to an invalid file type. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Ordered Nike trainers. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Change of mind returns accepted. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Here are 8 tips for writing great reviews. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Email and text communication was prompt and efficient. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. One very disappointed son this Xmas! If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. We hope to see you again very soon. First and last time I will use this company. In real life, they are dull, boring and have no character at all. Easy! This time, however, when I ordered, their courier choice was Yodel. They have scribbled size 7 on it. Avoid this store at all costs. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Newsletter subscription. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. This will need to be done within 20-30 minutes of ordering. They have sent them back to me and are refusing a refund. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Get 60% off instantly: Footasylum discount codes } Finder CA They all fit perfectly. We also ensure all reviews are published without moderation. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Here are 8 tips for writing great reviews. Totally shocking service in regards to a faulty item that they . Manners cost nothing. 2023 Trustpilot A/S. That is great news about the fast delivery.We hope to see you again very soon. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Was looking everywhere but at her customers. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. It's your job. I have worked in retail for over 15 years. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Easy! Got them cheaper than any other website. Shoved the card machine into our face. Search for local Shoe Shops near you and submit reviews. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Subscribe in print, digital, or a great-value bundle. Rolling eyes, rude attitude. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Please note that we may share your email with the company to verify your order. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. For more information on the cookies that our site uses click here. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. - Anonymous. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Bought a pair of Boss trainers at the end of November 2022. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I will always order with footasylum I am very happy with the service and products. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Help future customers by talking about customer service, price, delivery, returns & refunds. 2023 Trustpilot, Inc. All rights reserved. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Ordered standard delivery, was dispatched the next day & arrived the day after. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Customer Service. Asked for a pair of trainerscould not even tell what the guy said. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. You will receive a verification email shortly. Was told that neither was possible because I didnt return them in the original shoe box! Delivery to Australia was super cheap and very very fast! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Footasylum Promo Code | 20% OFF in February 2023 my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Footasylum has collected 369 reviews with an average score of 1.86. . With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I would definitely recommend and will be a returning customer. One very disappointed son this Xmas! Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. In just a few steps, we'll have it sorted. Been trying via live chat, what's app and calling HQ. Hey MattThanks for taking the time to leave us a review. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Rolling eyes, rude attitude. Round and round in circles. All items must be returned in their original boxes and packaging. We hope to see you again very soon. - Fred, posted 2 months ago Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. - Kristy Smitten, posted 11 months ago How are you today? I have sent them back the undamaged trainers in a damaged box as I received them. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Footasylum - YouTube Footasylum Reviews | Read Customer Service Reviews of www.footasylum The lady at the till was no better. They also offer a WhatsApp device but it doesnt work. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs.