Your industry has its own set of challenges. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000020166 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. 0000124950 00000 n Learn what we've learned from a resource Privacy Policy. Financial highlights for the two segments are provided below. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Make them. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Elevated. from 8 AM - 9 PM ET. Now, how cool is that? Business transformation begins with innovative customer experience strategy and insights. Regardless of the products . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. strategies for right now, Building for CX: End-to-end possibilities, Top customer service The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000009833 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. We combine leading technology partnerships and the CX expertise to enable your success. time keeping apps, and training on client products and procedures. 0000028129 00000 n He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. services that improve customer satisfaction TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Find and engage customers across all channels to accelerate growth. practices and strategy, Want to reach more customers? Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. News Mar 19, 2021. 0000030939 00000 n When it comes to your customers, only the best technology will do. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 28 44 4 ways to orchestrate 0000022600 00000 n Find and engage customers across all channels to accelerate growth. journeys, 5 digital transformation 0000012659 00000 n TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. 0000005364 00000 n optimize CX. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. About Us. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. 0000124652 00000 n Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. We help you design, build, operate, and. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000105286 00000 n What You'll Be Doing . Improve your business performance in any economic environment with our rightshoring and automation approach. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. This site uses cookies and by using the site, you are consenting to this. 0000005417 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Contact . 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. specific challenges. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. We help you connect your front end to your back end so all of your operations flow seamlessly. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. There are three types of analytics. And, one that helps you predict what will happen in the future. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. The best outcomes. Outsourced customer experience and technology trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000194601 00000 n XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? r\a W+v%J+aW] v%* We're here to help. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Clarabridge Engage is now Qualtrics Connect. Omnichannel, CRM, Automation, AI, we have them all. 3 years or more of data analysis experience or equivalent experience. from 8 AM - 9 PM ET. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000006176 00000 n 0000008880 00000 n Reduce cost and improve CX with recommendations from your front-line employees. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . The best partners. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! 0000000016 00000 n hb``Pf``AX8> 9K?0bF What are two TTEC engage products? Learn why we use cookies and how to manage your settings. Digital CX Transformation leader to ignite next stage of growth. Please indicate that you are willing to receive marketing communications. Continuously promote a performance-driven culture and always work towards reaching for amazing. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000017388 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000009922 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Understand your customers on a deeperlevel. 0000009592 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Koskovich was previously COO at Telus . ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO F|66Hxw "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Bringing smiles is what we do at TTEC for you and the customer. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Experience our comprehensive technology ecosystem. Learn why we use cookies and how to manage your settings. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. They frustrate consumers and can hurt your brand. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000001643 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We make it a point to make sure all our employees feel valued and . 0000001601 00000 n Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. 0000006368 00000 n Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Your customer's journey, guided by technology. 0000194335 00000 n Increase customer satisfaction, grow revenue, and reduce costs all at the same time? We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000042702 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. We make it a point to make sure all our employees feel valued and . What you'll be doing: 0000005907 00000 n A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Get the agile tools to transform your total experienceone stage at a time. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Everything you need to reimagine your CX and make your customers smile. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000194413 00000 n r\a W+ )~&njp~~? TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. PR Newswire (US) Full Year 2022. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000008977 00000 n h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream The people, processes, and platforms to optimize your contact center. This site uses cookies and by using the site, you are consenting to this. 0000037328 00000 n The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. 0000016806 00000 n Custom built to solve your Operating Income was $168.5 Million or 6.9 Percent of Revenue. Reduce cost and improve CX with recommendations from your front-line employees. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . It operates through two segments: TTEC Digital and TTEC Engage. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Our services help you design, build, and operate exceptional customer and employee experiences. And disconnected customer experiences create unhappy customers. "I am excited to welcome Chuck back to the TTEC family. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. What You Bring to the Role. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. 0000005949 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000121522 00000 n "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Do Not Sell or Share My Personal Information. 0000121239 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The Company provides . Learn why we use cookies and how to manage your settings. base with new products and services 4. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000009179 00000 n TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Optimise your contact centre Learn more. 0000009072 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Eliminate friction and create value . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. This site uses cookies and by using the site, you are consenting to this. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Subscribe to our free digital CX publication, the Customer Strategist. The result: Customer experiences that feel human even when they are not. 0000029878 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000003025 00000 n To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 I have undertaken formal Genesys training on both products. From data to insight, and insight to business value. 0000074155 00000 n 0000030829 00000 n 0000194296 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. 0000030379 00000 n 0000041483 00000 n journeys, 5 digital transformation Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. This site uses cookies and by using the site, you are consenting to this. 0000032457 00000 n 0000003270 00000 n from 8 AM - 9 PM ET. We combine leading technology partnerships and the CX expertise to enable your success. strategies for right now, Top customer service Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Subscribe to TTEC's eNewsletter, Dialogue . 0000125245 00000 n Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Effective tax ratefor the full year is estimated between 22 and 24 percent. 0000124324 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000042393 00000 n 28 0 obj <> endobj xref The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000026716 00000 n . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We make it easy. Disconnected systems create disconnected customer experiences. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Operating Income was $48.7 Million or 7.4 Percent of Revenue. The experience economy has created an explosion of interaction volumes across a myriad of channels. library that's as agile as weare. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Exceptional customer experiences start here. Learn why we use cookies and how to manage your settings. We combine leading technology partnerships and the CX expertise to enable your success. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Locations. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. February 27 2023 - 04:05PM. 0000116155 00000 n 0000040915 00000 n Our teams of knowledge workers . 0000021593 00000 n 0000002727 00000 n 0000038100 00000 n DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". TTEC Engage is a 60,000+ employee service company . 0000004803 00000 n We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. 0000008134 00000 n 0000120061 00000 n 0000006467 00000 n