To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. An Ed Sheeran fan shared a screenshot of their Ticketek message. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Please note there maybe no replacement for General Admission tickets. The app also uses your location to alert you of events currently being held at specific venues. Sign In Join today Please note: AFL House is currently closed to the public. How do I subscribe to receive My Ticketek emails and/or SMS? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. What qualifies as a concession ticket? Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Visit the Ticketek Groups page for more information. Can I purchase tickets through the mobile site? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. No, for the first release, the app will only be an iPhone app. Yes - there should be no issue using a phone that has a clear screen protector. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. How do I check the balance of my Gift Voucher? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Gift Vouchers can also come in pdf format, which can be printed. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Your region is identified by your IP address. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek recommends that you select Registered Mail for these events where available. You must allow adequate time for collection or delivery of tickets. What will happen if the barcode is sent to a non-smartphone? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Ticketek Online Terms of Use and Privacy Policy. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Ticketek may not replace tickets where seating is unallocated (general admission tickets). endobj What happens if my tickets do not arrive in time? We do not send tickets to PO Boxes or business addresses. I ordered a lanyard with my ticket purchase, when will this arrive? Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. In most cases, tickets must be returned to the place where they were purchased. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. I've sent an email invitation but some or all of my friends did not receive them. Change My Location My Ticketek Gift Voucher has no Voucher ID? Sell tickets directly from your Ticketek Account. Can I delete the details of my saved credit or debit card? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. You are responsible for knowing the contact details of all attendees in your group. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Once tickets are added to Passbook, simply open the Apple Passbook app. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Please be aware your membership number will never change throughout your years of membership. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Restricted view refers to seats that have restricted viewing of the stage or event. You will get an error message if you enter the Voucher ID incorrectly. We recommend that you confirm with your venue whether they have an existing ticketing agreement. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek routinely mismanages ticket processing which should be simple. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You can log in with your email address and password to access member only content. 1 0 obj chevron_left. Please note that there will be large wait times on the phone when dining tickets go on sale. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Can I forward my Mobile Ticket to a friend? This allows the Friend Spotter feature to link your seat location with your Facebook friends. When can I request a refund if I have purchased Refundable tickets? To do this, please check the 'keep me signed in' box when you log in. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. How do I arrange for a new membership card to be sent out? What if a show is cancelled or postponed? Am I able to 'top up' my Ticketek Voucher with more credit? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. The Payment Form will display detailed information on your ticket purchase. Many businesses act as Ticketek Agencies throughout the country. ) Are there any events I can't use my Ticketek Gift Voucher for? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What if I enter my Voucher ID incorrectly online? Please wait a few seconds for it to load. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Check you can log in and have your passwords ready. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849.