This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Should I wait for the seller to contact me? Withdrawals may be covered separately by the eBay vault. To maintain that trust, we expect all members to treat each other with respect. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. document.write ("
eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] The above applies whether or not a seller accepts returns. I'm done with Ebay. They also state that they cant guarantee the condition of the item being returned. A few days later I receive a not as described PayPal claim. For more information about buying and selling internationally, please see our policies on International selling and International trading. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Attach the label from your desktop or mobile device. am I required to pay for shipping? I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. if (document.mmm_fo) document.write ("&mmm_fo=1"); Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. How is it a benefit? Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. You need to call ebay. If we're asked to step in to help, we may ask the buyer to return the item to you. When listing an item, it's important to include your returns address - opens in new window or tab. As you may already know or will find out after watching this . Accept the return:The buyer will send the item back to you for a full refund. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Please use this in a story so everyone knows. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Some purchases inspected under Authenticity Guarantee are considered final sale. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Answer (1 of 15): You get a refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. This is all true, but only for items that are REALLY Not As Described. You probably won't win, but if you don't call, the chance of you winning is ZERO. Trading Cards have a more limited return window. Go to your preferred carrier's website and purchase a label. How to return an item on eBay if the seller is refusing to accept the See our Partial refund guidelines for more details. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. You are not allowed now to dispute a not as described return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. See our seller protection policy to find out how to qualify to give a partial refund. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. The seller sent the wrong item, or Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Now, even clear cases of buyer's remorse are allowed to return. Sorry if these are easy answers, I've never done this before! If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Start a return. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Now I just have to hope he actually sends back the keyboard instead of bricks. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. They say, Buyer beware but what about the sellers? Returns not accepted is outdated online. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). document.write ("'><\/scr"+"ipt>"); eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Buyer Return Request for "Doesn't Fit" - What are the policies? Returns cannot be closed at the request of a seller. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. No returns sellers can't "refuse" a SNAD. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. See Evidence of successful delivery to the authenticator below. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You'll also be responsible for covering return shipping costs. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Create an account to follow your favorite communities and start taking part in conversations. if (document.mmm_fo) document.write ("&mmm_fo=1"); You can't deduct the original shipping cost from any refund amount. Should I wait for the seller to contact me? You can also find more information in our full article below. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Well which one is it? A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. This is a good option for low-value items. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Select. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you offered free shipping, you'll need to refund the buyer the full amount of the item. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. a part of. - edited Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing.