Next week SLA (Special Library Association) is hosting their annual conference in Chicago and FirstRain will be in attendance. Daniela, our Director of Business Development, MLIS, a long time member of SLA and champion of information professionals in the Enterprise will be attending and is looking forward to catching up with many of you there!
In addition to learning more about new trends and how information professionals are ensuring that they are “’future ready’ by exchanging ideas and connecting with thousands of fellow information professionals“, Daniela will be looking to meet up with information professionals who are currently working or are trying to get involved in Enterprise Social Business projects incorporating social enterprise software like Salesforce.com/Chatter, Yammer, SharePoint, Jive, IBM Connections, Tibco, Cisco Webex Social and others.
The role of the information professional is often an important one in these enterprise projects, and Daniela (who works directly with these vendors as FirstRain partners, and with the enterprise customers deploying these solutions) would like to see more information professionals involved and driving these projects.
SLA2012 is located at the McCormick Place in Chicago, Illinois from July 15th-July 18, 2012. For more information on SLA2012 please visit their website.
If you are interested in touching base with Daniela please send her an email dbarbosa@ignite.firstrain.com or via twitter @danielabarbosa.
I love release days. Not only is there the excitement of announcing great, new product features, but there’s a real thrill each time I see yet another amazing, customer-focused accomplishment for FirstRain. However, release days are exciting for our customers too, since it’s a reassurance that we are working hard for you and your business needs.
When I started at FirstRain (almost one year ago!), we had just announced the integration of our mobile platform for iPhone and Android devices. Since then I’ve seen the introduction of several new products, such as: the development of the iPad app, the introduction of the FirstRain ECI system, and more recently, the FirstTweets and visualization analytics integration. We’ve really come a long way in just under a year!
Today, we at FirstRain have put out our July 2012 Product Release, and with it we are adding some great new updates and additions to many of the great new features we’ve developed in the past year. This month’s release is all personalization. We’ve updated our iPad app, improving the in-app monitor experience, taking an already great app and making it even more powerful and useful. So if you’re a FirstRain user who hasn’t yet downloaded FirstRain for iPad, now’s a great time to do so!
We’ve also updated our iPhone and Android apps and added in some nice, new features throughout the product to better personalize and share your customer intelligence experience. This release focuses on taking what we already have that works well and making it even more personal.
For all of you who are FirstRain customers, I encourage you to check out these new updates and, as always, please let us know what you think!
The hottest summer months in Delhi are May and June, with temperatures going as high as 45 ⁰C (~113 ⁰F)! It only begins to cool down when the ‘First Rain’ of the monsoon season decides to descend and make the days cooler, greener and less dusty.
Besides the hot weather, June has been a busy month. The highpoint was a Kids@Work day that brought in about 20 Rainmaker’s kids, ranging from an age of six months to twelve years. The kids spent a good part of the day at FirstRain India. It was great fun to watch FirstRain parents and non-parents taking care of the little ones. I am very impressed (and proud) by how hands on all the Rainmaker parents are!
Below are some snapshots from the day:
Current and future Rainmakers work in perfect harmony
Who is the better programmer- father or son?
Going home a winner!
At FirstRain India we like to host numerous events that every Rainmaker can particiate in. We divide everyone into event teams (a lottery system) comprising folks from different departments, getting together to participate in fun, as well as competitive events, throughout the year. This allows people from different departments to come together and team up to excel in an entirely different setting. The events range from quiz competitions to ramp walks to decorate your bay and the events culminate with a prize trophy to the winning team at the annual offsite event. The new teams were created this summer and the first task assigned to them was to create a name, logo and punch line for their team.
Finally, June ended with a small party in our cafeteria for all the employees who had June birthdays. All the June birthdays gathered around the cake (including myself) and so a case for me of have your cake and eat it too!
Lots of exciting things happening at FirstRain lately! With a mixture of some great new customers, fun company events, new FirstRain faces, giving the office a fresh, new look, and a big award announcement— June has been busy and we’re only eight days into the month!
First, we announced this week that FirstRain is a finalist for the 2012 American Business Awards in the new product or service of the year, business-to-business products category. As a finalist, FirstRain will either be the Gold, Silver or Bronze Stevie Award winner in the program. The ABA will present the awards at two award ceremonies, the ABA traditional banquet on June 18th in New York, and a new tech awards event on Monday, September 17th in San Francisco. A fantastic honor for us.
Last week, the FirstRain team held one of our traditional potluck lunches. Jordy brought in a special French dessert, baked by his mother, who is in town visiting from France. Our special guest was Eugene’s new 1 month old daughter. Our potluck lunch turned into a baby shower, welcoming her to the FirstRain team— our youngest and smallest team member yet!
![photo[3]](https://farm9.staticflickr.com/8021/7176830067_b3c53190e4_c.jpg)
Along with Eugene’s beautiful new daughter, we are excited to welcome two new additions to FirstRain this summer, Patrick and Sebastian. Patrick is a student at San Jose State and is working with Eugene and Connie in our accounting department. Sebastian (who worked at FirstRain last summer) will be assisting Ryan and the marketing team this summer, before starting college at NYU this Fall. We’re thrilled to have them.
Last night, some of the FirstRain team participated in the annual Splash and Dash race at Stevens Creek Reservoir in Cupertino, CA. We had 9 rainmakers competing in the race, Doug and Aaron finished first for the relay teams, but everyone did a great job and all finished the race strong. Afterwards, everyone went back to Penny’s house for a barbeque. We will partake in the event again in August, when our east coast team is in town to join in on the fun.
![photo[1]](https://farm9.staticflickr.com/8162/7362048898_0eeab08da2_b.jpg)
Looks like another FirstRain summer is definitely off to a fun and full-forced start!
Today’s Facebook’s IPO although a more consumer focused interest story then what most of our customers are interested in, brought a huge amount of tweets on the subject as expected. (I would even venture to say that it was more then a ‘consumer interest story’ but rather a ‘human interest story’). None the less, being that FirstRain is a Silicon Valley based company, the buzz is also being felt strongly outside the digital world for those of us that live here and have friends and acquaintances that are being directly impacted by facebook’s IPO. Exciting times.
Yesterday, prior to Facebook’s IPO we ran some stats using our FirstTweets™ technology and then redid the same exercise at the close of the market today. FirstTweets™ uses our patented FirstRain technology to uncover and deliver only high-quality, business-relevant tweets to sales and marketing professionals across the enterprise. Our analysis shows that less than 0.1% of daily tweets contain quality, business-related content, yet this still represents more than 200,000 tweets per day of business-focused intelligence.
The picture painted by the stats that we captured, aren’t surprising but are interesting and illustrative on why our customers are seeing value in our FirstTweets- as YY Lee our COO tweeted this morning allowing them to “cut through the frenzied roar to net out the actual business discussion…”.
On the day before Facebook’s IPO:
At the close of Market on the day of Facebooks IPO:
We’ve had an amazing year here at FirstRain. Over the course of just the last year, we’ve launched an intuitive new Web app interface, elegant iPad and mobile apps, and then our powerful new Enterprise Customer Intelligence System for end-to-end, company-wide intelligence integration.
And now today is another big day at FirstRain—but it’s also a big day for the social enterprise platforms like Chatter, Yammer and Jive because now, for the very first time, Twitter is useful for B2B professionals.
For some time now, media and brand monitoring solutions like Radian6 have been tapping into Twitter so that companies can see what their customers are saying. If United Airlines loses your luggage and you gripe about it on Twitter, United can see that. But solutions that provide consumer tweet monitoring are hopeless if you are a B2B professional trying to find useful and breaking industry news in Twitter about specific companies, products or business lines.
We’ve now solved that problem, and are announcing FirstTweets today. This is the world’s first solution for extracting business-relevant Twitter Intelligence. FirstTweets™ is a part of our FirstRain Enterprise Customer Intelligence System. It is a technology breakthrough that solves the Twitter problem for business executives: how to get business value and intelligence out of the 250 million tweets that Twitter produces daily.
Our analysis shows that more than 99.9% of all Twitter is non-relevant to business professionals, making it effectively impossible to get to the still more than 200,000 tweets per day of daily business intelligence buried inside.
Now, by using FirstRain’s patented semantic analytics, our system provides the ability to easily and effectively access the business intelligence hidden within the Twitter stream. FirstTweets™ collects and organizes real time industry and customer-specific information to uncover revenue opportunities, including customer developments, industry trends, news, market analysis, emerging themes and so much more.
This intelligence is then be easily integrated into different workflows, including iPads and other mobile devices, CRM systems,social enterprise platforms like Chatter, Jive, Yammer and SharePoint, or any workflow that works best for sales and marketing teams.
FirstTweets™ will be available to all users this Wednesday and will be included for FirstRain subscribers. It’s another exciting innovation by FirstRain, and I look forward to hearing what you think.
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Today, Lead411 released their “Hottest Companies in Silicon Valley” awards for 2012. It’s extremely gratifying to be a part of this list, and we are honored to be among this exciting roster of cutting-edge companies. Thank you so much to Lead411 for their recognition, and congratulations to all of our fellow award recipients.
FirstRain was chosen from a pool of over 3,190 companies in the Software, Wireless, Internet, Hardware and Media industries after the Lead411 research team scoured through press releases and business articles, including venture capital financings, company launches, office openings, new customer press releases, etc., and used this information to select the list of Silicon Valley’s hottest, fastest growing technology companies.
This award comes on top of the KMWorld 2012 “100 Companies That Matter in Knowledge Management” award we received earlier this month, and the great press coverage we got following the release of our “Enterprise Customer Intelligence System”. It’s been a great start of the year for FirstRain and you can expect to see more exciting news coming from us soon!
For more information on this award, please check out the Lead411’s press release.
Today is a very exciting day for FirstRain, as we accomplish yet another important milestone in delivering groundbreaking intelligence solutions to our customers. This morning we’re announcing the launch of the first ever Enterprise Customer Intelligence System.
The news today is the release of our new workflow and integration system that lets you use FirstRain intelligence on your customers and market wherever you are: it doesn’t matter if you’re on the road, at a customer site, on your iPads (see the FirstRain iPad App in action here), iPhones or Android phones, via email, or integrated directly into company CRMs or social enterprise portals such as Salesforce.com, Jive or Microsoft SharePoint - it’s all easy now.
We are seeing two huge waves of change impacting sales and marketing teams today: the introduction of Social Enterprise platforms and the iPad, which over 90% of the Fortune 500 are deploying or evaluating right now. Our new solution is intended to make it easy for you to use FirstRain seamlessly in your new workflows and so grow your revenue and market share.
This new system is an extension of the powerful semantic analytics technology you may already be using, but now it’s an end-to-end integrated solution for highly personalized, yet easily managed, customer intelligence across your entire enterprise. This is the information that customers like you already rely upon to continuously stay aware of the critical developments that impact revenue growth and renewal in your business—it’s what we call Enterprise Customer Intelligence (ECI).
We’ve been working on this version of the system for over 2 years – first we went after the quality of the customer and market intelligence our customers are already using – and now we have released the workflow to match your enterprise. We have developed it in collaboration with many of our leading enterprise customers in technology, communications, life sciences, materials and financial services.
If you’re one of the customers who has helped us develop and hone this exciting innovation, thank you! And if you’re one who has not yet had the opportunity to see how our new ECI System can help your organization get even more out of the great FirstRain intelligence you receive today, please, drop me a line.
There is nothing that feels as good as an email from a customer like this one we received today. This is from a company who wishes to remain confidential – but suffice it to say they are a large customer and have 9,000 employees using FirstRain intelligence. Well done Cory, Sagar, Ashutosh, Sweety and the rest of the support team. And thank you Jeff for your support of my team.
Cory and Team:
I just wanted to pause and say “thank you” to each of you for the hard work you do to produce and modify the [internal name they use for FirstRain daily intelligence briefs]. Your good work is evident each and every week and our [internal] clients are very pleased with [internal name]. Please know that your hard work is not going unnoticed and that you are having a positive impact with each [one] you produce and modify on behalf of our [internal] clients.
Job well done!!
Jeff
The iPad is changing the world so fast sometimes it is hard to believe. We released our iPad app in early October. It’s such a hot, sexy app that now I lead off with it. Every time I meet with a prospect the first thing I show them is the Business Web on my iPad (usually pre-configured for their market) and then I’ll describe what we’re doing and why.
And to my delight I find that many of our prospects and customers are investing so heavily in the iPad that they can immediately relate to how FirstRain fits. But more fun than that is the new apps I get to see, often before they have been released. BI apps, sales apps, fashion apps… the world is going iPad.
Today Fidelity announced a major update to their iPad app – this time including FirstRain content. Fidelity has been our customer for many years now, but over the past few months it’s been exciting to work with them on integrating our sector and stock research into their iPad app.
Like we have done online, we are providing Fidelity with Hot Topic research, centered around sectors and trends – what’s rising? what should you as an investor be paying attention to? when you see a topic you want to drill in on, what are the recent developments that help you understand it?
You can download the new Fidelity iPad app for free on the iTunes store. To see hot topics, open it up and click on Research (tab at the bottom of the home screen). Chose hot topics and you’ll see the key active sectors and what’s changing . We identify what’s changing and what’s hot using our analytics technology – identifying clusters of topic, detecting anomalies, comparing them to past patterns, analyzing the new pattern to see if it shows a rising event. Here’s the landing Hot Topics screen this morning:
You see a list of sectors – swipe right to see more. Within each sector you can then drill down into a topic and see the latest business web news and understand what’s behind the trend. For example here — drilling in on Automobile Fuel Efficiency:
The topic research page shows you not only the news you need to read but also the stocks related to the trend that you may want to do deeper research on, and the volume of conversation on the Web on the topic you are researching so you can get a sense of how active it is.
Good apps on the iPad are simpler and easier, and more pleasurable to use than web apps. There is something about the simplicity combined with the tactile experience that changes how we feel about using the application, especially for non technical people and the older generation. We have only had the iPad for 2 years now… it is just the beginning of a sea change that will sweep how we all interact with both professional and consumer applications.
