Using Customer Insights to Overcome the 57% Threshold
This morning, the TAS Group held their ”Battling the 57%” webinar, hosted by their CEO, Donal Daly. Mr. Daly spoke about the changing sales process and how salespeople can use the Challenger method to react better to the buying process and close the sale.
The internet, and the generally wide availability of information, has drastically altered the traditional buying process. By the time they contact you, a buyer is 57% of the way through their process, and have probably already started forming opinions of what solutions they think they want.
So it comes down to this: are you engaging the customer, or is the customer engaging you? Are you getting to them before that 57% threshold? As a seller, it’s up to you to create value—even if the client seems to be leaning away from you.
But how do you create value where the client sees none? The answer lies in truly understanding what’s moving your customers. Using customer insights and doing your research on a prospect will allow you to see how your solution will help them. It may also allow you to uncover challenges in their business they didn’t even know they had—and by creating that value for them (and showing them how your solution can solve their challenge), you’ll be seen as a trusted advisor, making them more inclined to do business with you.
Mr. Daly summed it up nicely: you want to “create, develop, pursue and win business that delivers mutual value for you and your customers.” By thoroughly understanding a customer’s business, you can uncover whether your solution is a good fit for them—and, too, whether they are a good fit for your solution. Everyone wants to make the sale, but doing your research and using customer insights up front will help you focus your efforts on the areas they’ll be most effective.
