The estimated base pay is $36,558 per year. Customer Care Representative Human Resources. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Quick Apply. We want towelcome you to learn more aboutAlight and our Customer Care team. Location Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Demonstrate a high level of confidentiality and professionalism Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. There is no travel required for this position. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions Customer Care Representative Salaries At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Our story. Help us reimagine how people and organizations thrive! Only applicants from locations above will be considered. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Customer Care Representative jobs - Indeed Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Type: Full Time Be prepared to answer why you are interested in this particular job opening. Apply online instantly. We promote healthy lifestyles and flexible work arrangements for our employees. Customer Care Representative, Human Resources, Orlando, FL at Alight Alight - Customer Care Representative Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight - 3.1 San Juan, PR. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Si es as , entonces ReedGroup es para ti! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Health insurance is either BCBSIL or Kaiser depending on where you are located. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Insurance Health insurance 105,000+ Customer Care Representative Jobs in United States - LinkedIn 2023 Customer Care Representative Job Description, Skills, and Salary Customer Care Representative, Human Resources - Virtual Job in Tampa Customer Care Representative *Remote* Job in Washington, PA at Alight You can also receive alerts via instant message. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Help make it more accurate by adding yours. View Job description, benefits and responsibilities. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Additional pay could include bonus, stock, commission, profit sharing or tips. Must be able to work a flexible schedule based upon high call volume needs. You have reached your maximum number of active job alerts. Customer Care Representative Human Resources. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. View Job description, benefits and responsibilities. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We reward continuous improvement and encourage you to own your own development. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight is committed to the continued development of our colleagues. Required Skills. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Care Representative - with Growth Opportunities at Alight today! As a Customer Care Representative, you will report to a Customer Care Team Leader Check out our open opportunities below. Key Duties & Responsibilities. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. 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Mid Level Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Alight Solutions Customer Care Representative Reviews Aanchal Dhillon - Customer Service Representative - Alight Solutions Alight Solutions Customer Care Representative Reviews Our people are our greatest assets at Alight Solutions because People Matter! * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. We strive for Excellence Every Day by collaborating with our clients and colleagues. Explore careers Media or Investor inquiries? Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. DISCLAIMER: then the employee has changed 1 company and 1 job. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Customer Care Representative, Human Resources - Tallahassee, FL. job Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Customer Care Representative, Human Resources - Virtual Job in * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Careers - Alight Customer Care Representative, Human Resources - Texas Virtual (Work We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Take the first step today by joining our talent community. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Customer Service / Guest Services, Part-Time Acknowledging and resolving customer complaints. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. You have successfully created a new job alert. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Alight Alumni Customer Care Representative Job Florida USA,Customer Careers at Alight | Alight job opportunities Alight is committed to the continued development of our colleagues. Want to receive job alerts for similar jobs? * Initiate new leave cases in our system We are not an agent or representative of any employer. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Customer Care at Alight Alight Solutions Easy 1-Click Apply. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight hiring Customer Care Representative -Absence Management Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". HDHP or PPO available., At Alight, we believe a companys success starts with its people. Our story starts with a simple universal truth: Every business is a people business. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. We want you to join our company with 25 years of industry experience. Their job is to help ensure customer satisfaction. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions Customer Care Representative, Human Resources At Alight, we connect passion with purpose. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Get a free, personalized salary estimate based on today's job market. Because transformation takes a workforce. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At Alight, we are reimagining how people and organizations thrive. Location: San Juan, Puerto Rico. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. They may often give instructions by phone and besides performing clerical tasks, they also assist . This may include assisting the caller in navigating the system as well. Disabled Person, Inc. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. This program provides you with the foundation you need to lead to a path of success. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Si es as, entonces ReedGroup es para ti! Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. * Be kind and compassionate Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The mission of our customer care teams exemplifies the need for humanunderstanding. Training will begin for this class on Monday, May 1st Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Learn more about our customer care offices. Customer Care Representative, Human Resources - Virtual - LinkedIn About Alight Solutions Alight is a leading cloud-based human capital technology and services. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Join our team. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Work-Life Balance Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Group jobs | Customer Care Group jobs at Alight Alight Solutions hiring Customer Care Representative -Absence Alight also offers a comprehensive benefits package. Be Real with Alight and help us re-imagine how people and organizations thrive. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and.