Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Offer a replacement item. Once you request a return, the seller should get back to you within 3 business days. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. eBay will always side with the buyer of a damaged item. The criteria for Top Rated Seller is here: Top Rated Seller Program. I find too many fun toys for my family (or myself), and just love the whole process. You can even notate it in your description when you list anything that might be wrong with the item. Find the item under Returns and canceled orders. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. In some cases, we may automatically accept a return request on your behalf. What if the seller doesn't offer returns? I gave alot of money for an item from ebay to a seller. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. When you create and turn on return rules, you agree to the eBay Returns Terms. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. We'll automatically close a return request if there's been no activity. It covers purchases paid with PayPal and most other electronic payment methods. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Keep in mind that some returns can remain open for up to 35 business days. Select the percent you want to deduct from the refund amount. Select your reason for the return and enter a comment about why you're returning it. If you're responsible for return shipping. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Regardless of the outcome, will the buyer be able to leave negative feedback? Escalate to eBay if you don't reach a resolution within 3 business days. Accept the return:The buyer will send the item back to you for a full refund. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Spread the word, we know how to break the . Received a damaged item with a missing part. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. (MBG). To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Here you can discuss all things shipping with other members. I always encourage our members to use those photos! If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Ebay sides with buyers in not as described claims. Print an eBay return label Tip Couldn't tell you if it helps but it doesn't hurt. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. It may only be used to recoup losses when an item is returned used or damaged. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. No. The eBay Money Back Guarantee is not a product warranty. The carrier will then go and pick up the damaged item and do its own investigation of the damage. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. - edited These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If we're asked to step in to help, we may ask the buyer to return the item to you. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. If your item hasnt arrived, or isnt as described,let the seller know. But the seller should communicate with you. See how to check the status of your return. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. eBay gives this MBG for Australian and International buyers, however . eBay Business Equipment Purchase Protection. Often, they will review the messages and realize the buyer did not read the listing. Your email address will not be published. When a buyer opens a return request the funds related to the sale may be put on hold. You can choose whether to accept returns if a buyer changes their mind about a purchase. Take good photos with good lighting from every angle. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. And dont waste time taking packaging pictures If you know me, you know Im not one of those people. Some people think private sellers have to accept returns and this is just not the case. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Covers your purchase price plus original shipping on virtually all items. I have been selling on eBay for 23 years and I do not accept returns and never have. Does the tracking number show it was delivered? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Within our return policy, we state that return shipping is paid by the buyer. If you are scared to start eBay because of the fear of returns, dont be. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. You can also start a return request from your Purchases in My eBay. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". 01-08-2020 Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Solved: How to deal with "Item not as described" returns t - The But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! We'll review your case and contact you within 48 hours. Select View return details. naM fo elsI. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. What does the eBay Money Back Guarantee cover? 1. Some business equipment categories that may be covered by the. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You are sure the item wa. 2. How to Handle an eBay False Item Not As Described Return The eBay Money Back Guarantee is not a product warranty. See our page on, Would you like us to help with an open return request? What Do You Do? Learn more about our signature confirmation requirements. Located in: Ciudad Autonoma de Buenos Aires, Argentina. You can also open your Returns dashboard and select View return details from beside the item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. There are two categories of return requests from customers: 1. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Read our article on, Need help with return shipping? Do I need to pay extra for the eBay Money Back Guarantee? There are several ways you can send an item back to the seller. Send a message to the customer to solve the problem. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Make sure you know what you can ship and what you cant to avoid delays and fines. PDF Seller Protections: We Have Your Back. - eBay Inc You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. See ourpartial refund guidelines. Need an update on an open return request? If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. He tried to re-tie it down with new straps and put in a request for a refund. That does not mean that you will automatically have to accept a return and refund their money if you get a request. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? This will definitely help any return request case that comes your way and a good habit to get into. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. The buyer is responsible for return postage costs. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. There is a big reason for this. In this case you can: Refund the buyer and get the item back. In such cases, the responsibility for the costs of the return is according to the sellers policy. You dont need a special printer or self-adhesive labels when printing return shipping labels. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Add a message to the buyer explaining why the refund wasn't full. Something went wrong. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. How you request the return depends on how you bought them. nirE troP ,naM fo elsI. You can't deduct the original shipping cost from any refund amount. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. I first contact the buyer and find out what is wrong with the item. See our page on. If, after a few days, youre not happy with the sellers resolution, were here to help. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Simply print the label on normal paper and tape it to the package. Do not refund until your item is back to you. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. For more details, please see our Condition of returned items policy. In the rare instance, this can happen. I sent him a message apologizing and requesting more information and photographs of the damage. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Carefully check the returned item before issuing a refund. Tip If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. A dialog will open as you type your search terms. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Examples of alternative shipping arrangements. More shipping tips from your fellow sellers! If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! - edited This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. I have learned that none of my items are shipped without insurance. 09:32 AM The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Ready to start making a good side income from flipping? Just go to the ResolutionCenter and let us know. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. eBay Business Equipment Purchase Protection. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). eBay Money Back Guarantee policy, Welcome to the Selling board! Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. I try to get them to give me the reason for the return. You can still close it if things are resolved. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. See the Abusive buyer policy for more examples of activity that we don't allow. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I'd really like another option. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. On the next page you'll see the refund amount. Something went wrong. Read our most popular questions and answers about handling return requests from your buyers. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Check the seller's return policy in the listing to see who is responsible for return shipping costs. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Choose Print label. Too many of those and their returns ability will be hindered. There are several ways you can send an item back to the seller. There's no way around losing an Item Not As Described case. How to use your eBay earnings to purchase shipping labels. Who pays for return postage for a "not as descibed item" - eBay Whether you need to accept the return depends on their reason for opening the return. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item.