The report found the repair centre's ability to handle calls was deemed 'critically low'. Thursday 26th January 2023. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. London You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You have the right to appeal if you don't agree with a decision to charge you for repairs. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. A public consultation on the future of Gateshead Council's Leisure Services has commenced. East Ham Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. <> If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Visit directory. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If we miss an appointment and we didn't contact you, please contact us. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Some of these jobs need to be inspected before the contractor can start the work. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Time to have your say on the future of our leisure service. Our business support events remain cancelled for now. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Some of these repairs need to be inspected before the repair can be done. The team were very helpful and understanding of my dangerous situation. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If so, please keep reading as youre just what were looking for! The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. These are repairs which could cause injuries or further damage if they are not dealt with quickly. I have to tell you, this week I have had four complaints that have been going on for two years. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. What are the costs and charges at Watergate Court. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Our housing offices are currently closed to the public. Internal deterioration such as damage to carpet, walls etc. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you continue to miss appointments for repair work you may be charged. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The panel decides which services they review based on various criteria. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We would not replace all items, only the ones that are required. Are you a Council or Housing association Tenant with housing disrepair issues? Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Connected Voice are collating information about support across Newcastle and Gateshead. endobj : 50K - 53K. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. To keep up to date, why not follow us. Housing Disrepair Background 2. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. As a council housing tenant, you are entitled to a good standard of living. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. You can create a free account to post activities, services and promote organisation working in Gateshead. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 4 0 obj However it did show that 36% of repairs were fixed when first looked at after being correctly identified. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We will first make sure that it is our responsibility to do the repair. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead You should report any damage to your local housing office. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. 0191 433 3174. housingadvice@gateshead.gov.uk. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. We will pay compensation for damage which is our fault or our contractors' fault. Office 3750 View details of your former and current tenancies including rent statements and repair. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead Council aims to complete the backlog by late March next year. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken.