If you visited our Xcaret Hotels: fotohoteles@xcaret.com The download code is valid for 30 calendar days from the date of purchase. We dont recommend the use of flip-flops or Crocs. Can I submit my purchase confirmation on my phone and/or tablet? Subject to availability. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. $159. Wyndham Boston Beacon Hill. When I visited the Park I couldn't purchase my photos, can I still buy them? Help us preserve and care for our ecosystem! Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Prices vary according to season. Yes, you must select a specific date to visit the Park. Photo Pass Xenses; Get my admission to Xenses. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Your previous content has been restored. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Each park has its own price for the photos pass. What types of files are the photos that are downloaded? Simply click on foto@xcaret.com and choose one of the options to search your photos. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Xcaret: photo pass worth it? - Playa del Carmen Forum If you visited our Xcaret Hotels: fotohoteles@xcaret.com Luxury Resorts in Riviera Maya | Hoteles Xcaret However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. Chetumal-Puerto Juarez Federal Highway, Km.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. The food is really good. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Great, vibrant, location. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. How can I find out if there is a pick-up service at the hotel where I'm staying? The Parks space is limited and priority is given to all of those who wouldnt have yet participated. (01152) 55 4163 7327 If you buy multiple parks, the pictures taken at the hotel are included for free. 16.32 mi from city center. 1.- Enter your download code. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Faqs - Xcaret No, only TOURS include transportation departing from Cancun or Riviera Maya. de C.V. We use own and third-party cookies to improve your experience on our website. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). What happens if I forgot my download code? Traveling on business? If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. Subject to availability. Enjoy truly special moments of fun and relaxation with the . Are these activities allowed to elderly people? The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. FAQs; Customer Service. We are sorry but no. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. What is the price admission to Xplor Fuego for children? To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. it was just my wife and I for her birthday/anniversary. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Can I enjoy underground river activity without knowing how to swim? When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Remember you can purchase water shoes at our shops in Xplor. Promotion valid only on websites and Customer Service Centers. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. *Original Review Below*!!!!!! Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). You cannot paste images directly. You can post now and register later. Minimum age allowed is 5 years old. Get onboard the shuttle and visit it as many times as you want.
  
  Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. How do you remove the watermark from the photos? Zipcode 77500. After 14 year's of marriage we finally made it to Cancun. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Carretera Chetumal-Puerto Jurez, Km. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Sol (PEN): Visa, Mastercard, Diners and JCB. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. By I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Above and beyond customer service! A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. I have sent multiple difference emails requesting assistance with no response. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. On a PC right-click on the file and select the option to extract. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. We are here to serve you and to meet all requests, questions or suggestions you may have. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. My hotel is not available for pickup, although I chose transportation to the parks. I'm allergic to gluten, is there anything I can eat at the restaurants? Children must present ID from school with address in Quintana Roo, or school report card with photograph. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. This hotel features a rooftop terrace and a bar/lounge. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. By continuing to browse the site, you agree to the use of cookies. Most activities involve water and your camera might get wet. But we purchased the photo package 2 parks & the hotel. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. There are a lot of things to do in the parks got adults and kids. Within Mexico. Prices are subject to change without notice. The download code is valid for 30 calendar days from the date of purchase. *MSI only with participating cards (banks) issued in Mexico. She didn't really explain anything. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. You can purchase with a credit card or PayPal. What is the minimum age allowed inside the park? Packages and Xperience Passports cannot be cancelled and will not be refunded. If it doesn't, for their own safety, they won't be able to do the activity. Sorry, the tickets for any of our attractions are not transferable. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. We can provide it to you if you have your purchase receipt. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. We dont have teachers or students discounts. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. DoubleTree by Hilton Hotel Boston Bayside - Boston. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. The download code is valid for 30 calendar days from the date of purchase. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Stalactite River of 430 yards to swim inside ancient caves. The Rafts circuit is 342 yards long. No problem! It is important to confirm your transportation service at least 48 hours in advance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Due to the nature of the product we offer, you always have the possibility to view the photos. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Casa de la Paz The greatest books ever written are in our library. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. They are encoded directly from cameras with high resolution. Traveling on business? Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Dont Buy the Photo Package!!! - Review of Hotel Xcaret Mexico, Playa Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). . We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. These are both highly recommended. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. All Doubletree Hotels in Middleton, MA - Doubletree - HotelPlanner.com I live and work in Quintana Roo and I dont have IFE. Restrictions apply. 282. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. 5th Ave 10. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. 800 006 FOTO (3686) per night. de C.V. | 282. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. You must present official ID (IFE) with address in Quintana Roo. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Outside Mexico. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. Yes. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Reserve now, pay when you stay. Very Good 4.0 /5 Review Score More Details. Our agents will help you with the pickup information or any other doubt you may have. Underground River Rafts of 580 yards paddling with special hand paddles. Prices are the average nightly price provided by our partners and may not include all taxes and fees. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. I would make a point to visit whatever bar Adal is tending the next time I visit. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. And we are going back again. Yes. This hotel features a restaurant, a gym, and a bar/lounge. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. I made a habit of spending the very early mornings on my balcony in the hammock. Yes, as long as they are in good physical shape. Yes. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Rest areas, dressing rooms and restrooms available during your visit. What happens if I forgot my download code? The experience of living Mexican art . If you visited our Xcaret Hotels: fotohoteles@xcaret.com The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Photo Pass FAQS | Xcaret Park Official Site No, this is why we advise you to bring one with you. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. How do I find and download the photos from the website? Yes. 800 006 FOTO (3686) She answered immediately and assisted with even my most insignificant requests. Other services (ATM, WiFi and gift shops). You need to confirm your age by showing a valid ID card. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. Some activities call for physical strength. What is your Cancellation/ Refund policy? It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. The park is set up with picture stations. Free WiFi in public areas, a library, and express check-in are available at this hotel.